Delivery:
Every attempt will be made to deliver flowers on the day ordered, but to ensure same day delivery please place orders by 11am. Orders received after 11am may be delivered on the following day. Delivery drivers will endeavour to deliver Orders as efficiently as possible. Areas will be delivered in sequence.
Deliveries are usually made between 9am – 7pm. Businesses however will be delivered before 5pm. If you require sooner, please note that this is a request, we cannot guarantee..
If you require your flowers to be delivered at a specified time a surcharge may apply.
Our delivery cost is a flat rate of $20.00
Please note that Orders need to be placed at least one day in advance for funerals. An express delivery surcharge may apply.
Should there not be a person to receive the flowers at the delivery address our delivery driver will use their professional judgement as to whether the flowers can be safely left. We can hold no liability for the flowers after delivery. Please note alcohol can not be left unattended and therefore the order will be returned to the Farm Gate Shop for re-delivery or pick up.
If a delivery can not be made successfully due to an incorrect address or no-one being home during the delivery time a re-delivery fee may apply. We will contact you before a re-delivery is organised as you may prefer the option of picking the item/s up from the Farm Gate Shop.
Seasonal variances and availability
All flowers and arrangements are subject to seasonal and market variances. All stock items are subject to availabilities.
Cancellation
To cancel an order the customer must email hello@hellopoppylane.com.au and call the Farm Gate Shop 0450 712 782 by phone before 10am on the day of delivery. Refunds can only be made back to the credit card that was used for the original purchase.
Returns and Refunds
We provide only the freshest and highest quality flowers that are picked straight from our farm or maybe purchased as required if not in season. If you are unhappy with the product provided, please contact us within 48 hours of receiving your flowers. We will require a photograph of the flowers and will only replace the flowers if we are able to receive the old ones prior to or at the same time as we deliver the replacement.